Returns and Refund Policy

Last updated: August 16, 2026

Thank you for shopping with us. We understand that customers may sometimes change their mind, and we aim to make return and exchange procedures as clear as possible while protecting the rights of both the customer and the store.

Please read this policy before using a product or opening its packaging, and retain the invoice, original packaging and all accessories. Submitting a return, exchange or warranty request means accepting the inspection procedures and conditions below, without affecting statutory rights that cannot legally be excluded.

1. General Conditions and Return Method

• The original invoice or an order number that allows purchase verification is required.
• All periods stated in this policy begin on the date the customer receives the product.
• Contact customer service and obtain return instructions before sending any product.
• Return method: returns are made through approved shipping companies. Once accepted, the customer will receive a return shipping label to print and hand over with the shipment at the carrier branch.
• Sending a product back does not itself constitute final approval; returned products are subject to inspection.
• The product must be packed securely to protect it during transit.

2. Return and Exchange Periods

• A return may be requested within 7 days of receipt.
• An exchange may be requested within 14 days of receipt.
• The product must remain in its original condition, must not have been used beyond reasonable testing, and must include original packaging, accessories, gifts and cards.

3. Items Excluded from Returns and Exchanges

Subject to applicable law, exclusions include products that cannot be returned for health, safety or product-nature reasons, including opened supplements and personal-care items, underwear, swimwear, earplugs and eyewear; opened cosmetics and fragrances; opened or used wearable technology; certain sports and hygiene items; custom-made or specially modified products; and digital products and digital cards.

An item shown by inspection to have a manufacturing defect is not excluded solely under this section.

4. Return Fees and Refunds

• Where the reason is a change of mind or an unsuitable selection not caused by the store, the customer bears shipping costs for the return or exchange.
• Return shipping fee: SAR 30, deducted from the amount paid.
• Restocking fee: SAR 0.
• If an order received free shipping and a full or partial return causes the final order value to fall below the free-shipping threshold, the original delivery charge may be deducted.
• If inspection confirms that the item was incorrect or has a covered manufacturing defect, the store bears the applicable delivery and return costs under the approved process.
• Refund processing begins within 7 business days after the returned product is received and inspected.
• The refund is completed after inspection within no more than 14 business days, after applicable return charges are deducted.

5. Cases Where a Return or Exchange Is Not Accepted

• The applicable 7-day return or 14-day exchange period has expired.
• The product is no longer in its original condition or was used beyond reasonable testing.
• Original packaging, accessories, manuals or gifts are missing.
• There is breakage, cutting, liquid or moisture damage, fire damage, impact damage or improper storage.
• Operating instructions were not followed, unauthorised maintenance was performed, or the device failed because of an unsuitable power source.
• The serial number or warranty label was removed or tampered with.

6. Receiving the Shipment

Accepting a shipment without noting visible damage is treated as confirmation that the outer carton appeared intact and unopened. If there is visible opening or damage, photograph the shipment, record the issue with the delivery representative and contact us promptly.

7. Incorrect, Missing or Damaged Item

If the wrong product was sent or the product was damaged before delivery, the store bears the applicable handling costs. Report the issue within 3 days of receipt, provide clear photos of the carton, shipping label and product, and do not use the product.

8. Product Warranty

• If a manufacturing defect is confirmed during the warranty period, the product will be repaired or replaced according to the applicable warranty process.
• Products with a local authorised agent are serviced under that agent's warranty. Products without a local agent carry a one-year store warranty unless otherwise stated.

9. Warranty Exclusions

Warranty may be voided by opening the device, unauthorised maintenance, misuse, liquid exposure, breakage, improper storage, incompatible accessories, or removal of the serial number.

10. Estimated Maintenance Time

Inspection and repair at the service centre normally take up to approximately 14 business days, excluding shipping time to and from the centre.

11. Store Cancellation Rights

The store may cancel an order due to a technical fault, pricing error, lack of stock, inability to ship, or suspected fraud, with a refund of the amount paid.

12. Digital Services and Products

• Digital services and products are subject to the terms of the relevant platforms, such as Instagram and YouTube.
• A digital service that has been completed or has begun based on customer-provided information is not refundable except where required by law or where execution fails for a reason attributable to the service.
• The customer is responsible for the accuracy and accessibility of the submitted link or account.

13. Requests and Contact

For a return, exchange or warranty request, provide the order number, product name, reason and clear photos where applicable.

Email: sswweetyy1@gmail.com
WhatsApp / Phone: +966550308561
Website: www.sweety1.com

Please do not send a product before receiving approval and the applicable return instructions.