Terms and Conditions

Last updated: July 18, 2026

Welcome to Sweety1. These Terms and Conditions govern use of www.sweety1.com and purchases made through it. Using the site, creating an account or placing an order constitutes acceptance of these terms, without limiting statutory customer rights under the laws of the Kingdom of Saudi Arabia.

1. Definitions

• Store / we: Sweety1 online store and its operating entity.
• Site: www.sweety1.com and related pages and services.
• Customer / user: any person who browses, registers or purchases a product or service.
• Products: physical goods, services, cards and digital products offered by the store.
• Order: a purchase submitted by the customer through the site.

2. Business and Contact Details

Legal entity: Khalid Abdullah Issa Alabdullah Trading Establishment
Trade name: Sweety1
Unified Commercial Registration: 7016055035
Location: Kingdom of Saudi Arabia – Eastern Province
Email: sswweetyy1@gmail.com
WhatsApp / Phone: +966550308561

3. Eligibility

Users must have the legal capacity required to make purchases. A minor's purchase must be made by or with the consent of a guardian as required by applicable law.

4. Accuracy of Customer Information

Customers must provide accurate and complete information, including name, active mobile number, correct email, shipping address and postal details, and any links or identifiers required for digital services. The customer bears consequences, charges and delays caused by incorrect or incomplete information, including reshipping or inability to perform a digital service.

5. Account Security

Customers are responsible for keeping passwords, login details and verification codes confidential and for activity through their account unless unauthorised use is established. Suspected unauthorised access should be reported promptly.

6. Product Information

We aim to display product names, images, descriptions, specifications and prices clearly and accurately. Colours may vary slightly because of display or photography conditions; manufacturers may change packaging or non-essential details; illustrative accessories are not included unless expressly stated; and customers should review specifications, operating requirements and compatibility before purchasing. Contact us before ordering if a particular specification is essential.

7. Prices and Offers

Prices are shown in Saudi riyals unless otherwise stated. The store may change prices, promotions and discount conditions, set offer periods, end an offer when it expires or allocated stock is exhausted, and restrict combining discounts unless otherwise stated. A price change does not affect an accepted and paid order except where there is a technical or obvious unintended pricing error.

8. Availability

Orders are subject to product availability and inventory verification. If an item becomes unavailable, the store may contact the customer with an alternative or cancel the affected item and refund the amount paid for it.

9. Order Creation and Acceptance

Submitting an order or receiving an automated confirmation does not always mean final acceptance. Acceptance may depend on payment verification, stock availability, customer information, the ability to ship or perform the service, and fraud checks. The store may request additional information before accepting or preparing the order.

10. Store Right to Cancel

The store may cancel all or part of an order for lack of stock, an obvious price or description error, a technical issue, inability to ship, failed payment verification, suspected fraud or misuse, or inability to perform a digital service. Amounts due will be returned through the original or available payment method, without limiting rights that cannot legally be excluded.

11. Payment

The customer agrees to pay the order value, shipping charges, taxes and other amounts shown at checkout. Payments are processed by payment providers and may be subject to fraud and identity checks. Payment methods must be used with the holder's permission. The store does not normally retain complete card details. A bank or provider may decline a transaction for reasons outside the store's control.

12. Fraud Prevention and Verification

The store may request additional information to verify customer identity or payment ownership, or temporarily hold an order while verification is completed. An order may be cancelled if the requested information is not provided or verification cannot be completed.

13. Invoice

Invoices or order details are issued electronically. Customers should retain them for returns, exchanges and warranty requests. The order number and purchase records may also be used for verification.

14. Shipping and Delivery

Physical orders are subject to the published Shipping and Delivery Policy. Customers must provide a complete address, monitor carrier messages and tracking, respond to carrier contact, receive the shipment within the carrier's timeframe, and bear reshipping or return fees caused by an incorrect address, failure to respond or refusal to receive. Delivery dates are estimates and may be affected by seasons, remote areas, weather, outages or circumstances outside the store's control.

15. Receiving Shipments

Customers should inspect the outer carton on delivery. Visible opening, cutting or damage should be photographed and reported to the courier or the shipment should be refused, with prompt contact to the store. Acceptance without a visible-damage note is treated as confirmation that the outer carton appeared intact at delivery.

16. Returns, Exchanges and Warranty

Physical products are subject to the published Returns, Exchanges and Warranty Policy, including applicable periods, exclusions, shipping fees, inspection conditions, maintenance and warranty. Customers should retain original packaging, accessories and invoice and should not use the product beyond reasonable testing.

17. Digital Services, Cards and Products

The following terms apply in addition to each service description.

17.1 Prices and Payment

• Service prices may change at any time.
• Terms of an accepted order that has begun remain applicable.
• Completing payment, adding credit or confirming an order indicates acceptance of the service description and terms.

17.2 Use of Services

• Services must be used in accordance with the relevant platform's rules, including Instagram, Facebook, X, YouTube and Telegram where applicable.
• Services must not be used for fraud, deception, impersonation, unlawful activity or infringement of others' rights.
• Services are intended only for lawful personal or marketing use.
• Services must not be ordered for prohibited or unlawful content.

17.3 Multiple Services

Do not run multiple services simultaneously on the same page, account or link where doing so may interfere with execution or results. Problems caused by concurrent third-party services are not eligible for compensation from the store.

17.4 Data and Accounts

• The customer must verify the submitted link, username, wallet identifier and other details before confirming the order.
• The account or link must remain accessible during execution and any refill period.
• A private, incorrect, deleted or changed account or link may prevent completion.
• After execution begins, a failure caused by incorrect customer-supplied information is not eligible for a refund except where required by law.

17.5 Execution Time

Displayed execution times are estimates, not guaranteed deadlines, and may vary because of demand, platform updates or service-provider conditions.

17.6 Refill

• A service does not include refill unless a refill period is stated in its name or description.
• Declines are not compensated for a service that does not include refill.
• The link and account must remain accessible during the refill period.

17.7 Method of Execution

Where necessary to complete the ordered quantity or service, the store may change the route, type or source of execution to an equivalent or better service, provided this does not reduce what the customer paid for.

17.8 Nature of Engagement

• Follower, like and view services are artificial rather than natural or organic engagement unless expressly stated otherwise in the service name or description.
• The store does not guarantee that new followers will engage or become customers.
• The store is responsible only for the quantity or service described.
• Accounts supplied are not guaranteed to have profile photos, biographies or posts unless stated.
• The store does not encourage misleading presentation of artificial engagement as natural or organic.

17.9 Platform Actions

The store is not responsible for platform suspension, restriction, content removal or count reductions caused by platform actions, algorithm changes or policy changes, nor for damage caused by use that violates platform terms.

17.10 Cancellation and Refund of Digital Services

• A correctly completed or properly started digital service cannot be cancelled or refunded except where required by law.
• Once execution begins, the order is final unless execution fails or applicable law provides otherwise.
• If execution fails for a reason not caused by the customer, the customer will be compensated for the unfulfilled portion or refunded according to the order status.
• Compensation does not cover cases involving an incorrect link, private account or changed information after execution began.

18. Prohibited Use

Users must not use the site for unlawful activity, attempt to hack or disrupt it, collect data automatically without authorisation, submit false or misleading data, misuse payment methods, impersonate others, infringe intellectual property, distribute malware or prohibited content, or resell services unlawfully.

19. Intellectual Property

Rights in the site's design, logos, text, images and store-owned content belong to their respective owners and may not be copied, modified, republished or commercially used without permission. Third-party trademarks and brand assets remain the property of their owners.

20. Customer Reviews and User Content

By posting a review, comment or image, the customer represents that it reflects an actual experience, does not infringe rights, is not abusive, defamatory or prohibited, and does not contain sensitive personal data. The store may remove unlawful, irrelevant or abusive content, personal information or unsupported claims.

21. Third-Party Links and Services

The site may use or link to third-party payment, shipping, social-media, app or other services. Their use is subject to their own terms and policies, and the store does not control their independent systems or practices.

22. Limitation of Liability

The store uses reasonable care to provide a stable site and service but does not guarantee that temporary outages or technical errors outside its control will never occur. To the extent permitted by law, the store is not liable for indirect loss, lost profits, reputation or data arising from improper use of the site, products or services. Direct liability is limited to the value of the affected product or service, without excluding rights that cannot legally be excluded.

23. Force Majeure

The store is not responsible for delay or non-performance caused by circumstances beyond reasonable control, including disasters, weather, network or payment-system outages, shipping-company disruptions, official decisions, platform updates or general crises. We will make reasonable efforts to communicate and manage affected orders.

24. Changes to These Terms

These terms may be updated when services, procedures or laws change. Updates apply from publication and do not retroactively alter an already accepted order unless legally required or beneficial to the customer.

25. Severability

If any provision is found unenforceable or contrary to mandatory law, the remaining provisions remain effective and the affected provision applies to the extent legally permitted.

26. Governing Law

These terms, orders and transactions are governed by the laws applicable in the Kingdom of Saudi Arabia. The store and customer will first seek an amicable resolution of complaints and disputes while each retains the right to approach the competent authorities.

27. Contact and Complaints

Email: sswweetyy1@gmail.com
WhatsApp / Phone: +966550308561
Website: www.sweety1.com

Please include the order number when contacting us about an existing order and attach relevant photos or information when making a product or service complaint.