Shipping policy

Shipping and Delivery Policy

Last updated: August 16, 2026

This policy explains estimated handling and delivery times, customer and store responsibilities, and procedures for returned shipments.

Please verify your name, mobile number, city, district, street and national address before confirming an order, as address details affect carrier availability, delivery time and return-shipping costs.

1. Shipping Coverage

We ship to cities and villages in Saudi Arabia that appear as available shipping destinations during checkout.

2. Order Cut-Off and Handling Time

  • Order cut-off: 6:00 PM Saudi Arabia time.
  • Store handling days: Monday through Saturday.
  • Handling time: 1–2 business days before handover to the carrier.

3. Transit and Total Delivery Time

  • Carrier transit days: Monday through Saturday.
  • Transit time: 2–3 business days after handover to the carrier.
  • Total estimated delivery time: 3–5 business days.

These times are estimates and may be longer for remote areas or villages, during peak seasons and promotions, or because of circumstances outside the store's control.

4. Current Shipping Options and Fees

  • RedBox locker pickup: SAR 5.00
  • Aramex branch pickup: SAR 10.00
  • SMSA branch pickup: SAR 11.00
  • Aramex home delivery: SAR 17.00
  • SMSA home delivery: SAR 19.00

All options above use the same estimated total delivery time of 3–5 business days.

5. Shipment Confirmation and Tracking

After the order is prepared and the shipment is created, the customer receives a shipment number or tracking link to follow the shipment through the carrier's website.

6. Shipping Address Accuracy

The customer is responsible for entering complete and accurate shipping information, including name, mobile number, city, district, postal code and national address. Selecting a city that does not match the actual address may result in inaccurate rates or shipment rejection.

7. Address Changes After Confirmation

Contact customer service promptly if the address needs to be changed. If the shipment has not yet been handed to the carrier, we may update it. After shipment, any change is subject to the carrier's approval and may incur additional charges.

8. Returned or Uncollected Shipments

If an incorrect address is supplied or the customer does not receive the shipment within the carrier's required period, the shipment may be returned to the store. The original shipping charge plus the SAR 30 return-label fee may be deducted from the refund.

9. Free Shipping and Full or Partial Returns

If an order qualified for free shipping and a full or partial return reduces the final order value below the free-shipping threshold, the delivery charge that would otherwise have applied may be deducted.

10. Receiving the Shipment

Accepting a shipment without a visible-damage note is treated as confirmation that the outer carton appeared intact. If visible damage exists, photograph the shipment, refuse delivery where appropriate and notify the store promptly, no later than 3 days.

11. Business Days

Handling and transit business days under this policy are Monday through Saturday. Official public holidays in Saudi Arabia are not counted as business days.

12. Contact

Email: sswweetyy1@gmail.com
WhatsApp: +966550308561
Phone: +966550308561

Please include your order number when contacting us about a shipment.