Shipping policy

Shipping and Delivery Policy

Last updated: 16 August 2026

We work hard to prepare, ship, and deliver all orders as quickly as possible. This policy explains estimated preparation and delivery times, the responsibilities of the store and customer, and the procedures for returned shipments.

Please ensure that the name, mobile number, city, district, street, and national address are correct before confirming an order. Address details directly affect the available carrier, delivery time, and cost of returning the shipment.

1. Shipping and delivery coverage

We ship to cities and villages in the Kingdom of Saudi Arabia that appear in the shipping address options during checkout.

2. Order cutoff and handling time

Order cutoff time: 6:00 p.m. (Saudi Arabia time).
Store business days for handling and preparation: Monday to Saturday.
Handling and preparation time: It takes one (1) to two (2) business days to hand the order to the shipping company.

3. Transit time and total delivery time

Shipping companies' business days for transit: Monday to Saturday.
Transit time: It takes two (2) to three (3) business days after the shipment is handed to the shipping company.
Total delivery time: Based on handling and transit time, your order will arrive within a total period of three (3) to five (5) business days.

The stated periods are estimates and may be longer for remote areas or villages, during peak seasons or promotions, or due to circumstances outside the store's control.

4. Current shipping and delivery fees

The store offers the following shipping and delivery options within the Kingdom of Saudi Arabia:

RedBox – pickup from RedBox lockers: SAR 5.00
Pickup from Aramex branches: SAR 10.00
Pickup from SMSA branches: SAR 11.00
Aramex home delivery: SAR 17.00
SMSA home delivery: SAR 19.00

* All the above options require the same total period of three (3) to five (5) business days.

5. Order confirmation and shipment number

After the order is prepared and the shipment is created, the shipment number or tracking link is sent to the customer so they can follow its progress through the carrier's website.

6. Accuracy of the shipping address

The customer is responsible for entering correct and complete shipping details: name, mobile number, city, district, postal code, and national address. Selecting a city that does not match the actual address may result in inaccurate rates and rejection of the shipment.

7. Changing the address after confirming an order

The address can be changed by immediately contacting customer service and providing the new address, provided the order has not yet been handed to the shipping company. Once shipped, changes require the shipping company's approval and may incur additional charges.

8. Returned and uncollected shipments

If an incorrect address is entered or the customer does not collect the shipment within the specified period, it will be returned to the store. In this case, the customer bears the original outbound shipping charge plus the return shipping label fee (SAR 30), deducted from the refund.

9. Free shipping and full or partial returns

If an order received free delivery and a full or partial return reduces its final value below the minimum required for free shipping, the delivery charge that would have applied to the order is deducted.

10. Receiving the shipment and condition of the outer carton

Receiving the shipment without noting issues constitutes acknowledgement that the outer carton is intact. If there is visible damage, photograph the shipment, refuse delivery, and notify the store immediately, within no more than three (3) days.

11. Official business days

The business days stated in this policy for handling and transit are Monday to Saturday. Fridays and official public holidays in the Kingdom of Saudi Arabia are not counted as business days.